Welcome to Access Ergonomics, your affordable source for ergonomic equipment and accessories. We are dedicated to providing top-quality products, developed to prevent and reduce discomfort and disorders resulting from office work activites, at prices that will easily fit your budget.

Our contact information:
By Email:
service@accessergonomics.com

By Phone:
408 355-5959 (M-F, between 8:30 a.m. and 3:30 p.m. PST)

Our Mailing Address:
1702-L Meridian Avenue #149
San Jose, CA 95125

service@accessergonomics.com

Shipping Information:

Items shipped directly from our facility will ship out in 1 - 3 days after the order is placed, via UPS, FedEx, or USPS. You will receive a confirmation email with a tracking number when available. Items shipped directly from the manufacturer usually arrive within 4 - 14 working days, and chairs can involve a lead time of 3 - 6 weeks. A confirmation email will inform you when the order will ship. Be advised that all Humanscale items are custom-made at the time of order, which generally means a 2 week lead for items such as keyboard drawer systems, document holders, footrests, monitor arms, and CRT holders.

Warranty Information:

All items sold on this website are brand new and under manufacturer warranty. You may wish to visit the manufacturer website directly for the most up-to-date warranty information. We carry many Humanscale items (www.humanscale.com), SOMA products (www.soma.tv), Vu-Ryte (www.vu-ryte.com), and Kinesis (www.kinesis.com). Please send us an email if you require further information, and we will be happy to assist you. *** Important *** - If any items are purchased for resale, the warranty does NOT transfer to your end user - it remains with you, as the item's serial number is registered under YOUR name.

Refund, Returns and Cancellation Policies:

All merchandise returned must be in new, non-used condition. A return authorization is required for all returns. Returns without a return authorization will be refused. Please contact Customer Service at service@accessergonomics.com to obtain a return authorization. All shipping costs related to returned merchandise are the customer's responsibility. The full purchase price, minus restocking, return, and/or exchange fees will be refunded within 30 days of the purchase. All chairs may be returned within 30 days of receipt. A return/exchange charge of $150 applies to all chair returns/exchanges.

Frequently Asked Questions:

When will I receive my order? Your shipment confirmation email will include expecting shipping time and carrier information with tracking numbers, when available.

What if an item is backordered? You will be informed promptly via email if an item is backordered and the expected ship date. If there are changes in shipping dates, you will receive an update email.

What if I change my mind about an item? You may return all items in new/original condition in which received within 30 days of receipt for a full refund, less shipping charges and any applicable restocking charge. A return authorization must be obtained. Send an email to Customer Service at service@accessergonomics.com to obtain a return authorization.

What if an item is defective/damaged? Contact Customer Service immediately via email (service@accessergonomics.com) or via telephone (408-355-5959).